All of our products come with a 28-day return policy. If for some reason you are unhappy with your choice of jewellery Julian Stephens Limited will make every effort to help you find a suitable replacement. Refunds will be given at the discretion of Julian Stephens Limited.
One-off commissions and bespoke items are non-refundable.
Credit notes will be issued at the discretion of Julian Stephens Limited.
Goods, which have been delivered broken or are faulty, will be replaced or credited provided the damage occurs prior to delivery or if it is clear there is a manufacturing fault. Items considered to have been, mistreated or damaged, through wear and tear, will not be replaced free of charge or credited. All jewellery items to be credited for must be returned unworn and in the original packaging.
Earrings are non-returnable and non-refundable for health and safety reasons.
To return or exchange an item, you must:
- Return the item unworn
- Return the item with it’s original packaging
- Package the item responsibly and send it by registered post. For your protection, please insure the package for the full amount of the invoice plus the cost of postage. Julian Stephens Limited is not responsible for items lost or damaged during posting
- Clearly print your name and address on the outside of the package
Post your returns to:
Julian Stephens Limited, 37 Gloucester Road, Brighton, East Sussex BN1 4AQ, UK
Julian Stephens Limited must be notified upon receipt of the item with reasons for the requested return. The item must be returned within 30 days of the delivery date.
Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.
Custom work, special orders, or personalised and engraved items cannot be refunded unless there is an error on behalf of Julian Stephens Limited.
Postage, handling and insurance costs will be refunded only if Julian Stephens Limited has not fulfilled its obligations.